If you contact us, we can check how far your order has been in the process, and if it is possible to cancel your order, we will, of course, do that according to your wishes. If your order has already been sent from our warehouse, unfortunately, it is not possible to cancel, but it's important that you pick up your package to return it to us again.

No, you can not make changes online, but contact us by email to customer service and we will try to fix it. service@10minus.com

Please check that all the information required is filled out and that you meet all the requirements that apply to the payment method you have chosen.

Once you have made your order, we will immediately send a confirmation to your e-mail address that is valid as a receipt and is a guarantee that the order has gone through. It is important that you enter the correct e-mail address. Should it not appear in your inbox, it may also be in junk mail. Contact us on customer service if it should not appear, so we can investigate if the order has gone through.

Most likely, the order has not gone through if you do not receive a confirmation on the screen after payment has been completed, or by email. This may be due to a communication error between the box and the system. You can, therefore, try to order again, but to be on the safe side you can also contact customer service.

Once we have received your order, an order confirmation will be sent by e-mail immediately. When we ship the goods from the warehouse, you will receive a new email.

I would like to add a new order

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Other Invoice / Payment Questions

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On our website,you can use the following payment methods: Visa, MasterCard, Maestro, American Express, Discover, PayPal, Bitcoin, Apple Pay.

10 MINUS processes all orders in US Dollar. While the content of your cart is currently displayed in local currency, you will checkout using US Dollar at the most current exchange rate. If your bank converts the transaction, usually a conversion fee is charged. Please consult your bank for more details.

Do I have to pay tax on orders I buy?

Maybe. It depends on what country you are receiving the goods in. Tax is a complex issue because it depends on what country you are receiving the goods into. Some countries are easy to import into and have few restrictions and no taxes. Other countries are ultra-restrictive and have high taxes. Before you start importing bigger quantities of China products to your country, you'll need to research what the law and practices are in your country (or shipping destination countries if you are drop shipping internationally). Please read the following notes for some basic background

Import Duty and Sales Tax Charged By Your Country: Some countries charge tax on certain imported products, at certain quantity/value levels. You are responsible for finding out the situation in your own country.

Whatever you order from 10minus.com, we will send you. We won't enforce any rules so it's up to you to make sure that what you are buying is OK to import in your country.

Many countries charge two kinds of tax when you import anything from overseas. These are (1) Sales Tax (VAT); (2) Import Duty. Usually, these taxes are not very high, and the tax is calculated according to the value of the goods (+ shipping sometimes). On the other hand, many countries may not charge any tax on certain types of goods, or on small shipments.

Packet Contents Affect Tax The category of goods you are importing often has an effect on whether you have to pay tax or how much.

Obviously, certain categories of dangerous or restricted goods are illegal to import in most countries.Other, specific restrictions on certain items may apply in your country as well - please research that information for your local country.

In accordance with customs regulations, please note that 10minus cannot list purchased items as a gift or indicate an amount lower than the actual product price.

Shipping Information

Yes, you will get the goods all of them separately, unless they have shipped from one place and supplier you will get all items together.

If your order is a variety of items may be from several places and from several suppliers.

ship to over 200 countries and regions.

Shipping costs vary from country to country. At present, free shipping to all parts of the world is supported by 10minus.com

Before your order is shipped, it must be processed. We ask that you allow 3-5 business days (not including weekends and holidays) for processing. This gives us time to make sure your items are packed with care! Then they are sent. Shipping time varies from country to country. When you add the shipping address the delivery time of your packages will be shown.

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